Intake Officers/Counsellors

Purpose
The purpose of the Memorandum of Understanding is to establish a National Child Helpline to provide immediate response/intervention(s) for children who are in crisis, who have been exposed to adverse childhood experiences or who simply need to speak to someone confidentially about matters affecting them. It is expected that the National Child Helpline will be operational on a 24-hour basis for an initial period of eighteen (18) months, with the intention to further extend the operation for incremental periods. For all avoidance of doubt, a child is anyone under eighteen (18) years of age.

Job Opportunity
Intake Officers/Counsellors – Four (4) vacant positions

Under the supervision of the Quality Assurance Coordinator the incumbent will be responsible for  frontline client services in relation to contact being  made with the Helpline by children in Jamaica via the telephone, e-mail, SMS text messages or diverse messaging applications/social media platforms.

Requirements

• A Bachelor of Science in Counselling, Social Work or equivalent qualification
  from a recognized institution
• A minimum of two (2) years related working experience

Responsibilities

• Receive and record complaints in a timely and efficient manner;
• Provide confidential intake counselling services daily to clients and make
  referrals where necessary;
• Follow-up on children referred for long-term counselling and other
  interventions;
• Provide recommendations or intervention programmes for children who
  require this support;
• Provide data to inform quarterly and annual report; and
• Provide and issue an acknowledgement of matters dealt with and provide
  feedback on follow-up actions taken.

Required Competencies

• Excellent knowledge of the developmental needs of children;
• Demonstrated ability to consistently observe the principle of confidentiality;
• Working knowledge of the Child Care and Protection Act, 2004;
• Excellent interpersonal and human relations skills;
• Demonstrated ability to provide short-term counselling;
• Working knowledge of relevant computer systems and applications;
• Possess the ability to work as part of a team and an organization;
• Pays keen attention to detail; and
• Possesses administrative and record-keeping skills.

Note

To apply please send your correspondences to: vacancies@oca.gov.jm

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Contact

Email: vacancies@oca.gov.jm

Base Salary: Undisclosed